Refund policy

Return and Refund Policy

Website Name: Katiyar Traders
Contact Email: kshitizkatiyar3737@gmail.com

At Katiyar Traders, customer satisfaction is our priority. We aim to provide high-quality products and a smooth shopping experience to customers worldwide. Since we operate as an international e-commerce store, our return and refund process is designed to be simple, transparent, and fair. A clear return policy helps customers understand eligibility, timelines, and responsibilities before making a purchase.

Return Eligibility

Customers may request a return within 15 days of receiving their order if the product meets the following conditions:

  • The product must be unused, unworn, and in its original condition.

  • The product must include original packaging, tags, and accessories (if applicable).

  • The customer must provide proof of purchase, such as an order confirmation email or receipt.

  • The item must not show any signs of damage, alteration, or misuse.

Products returned without meeting these conditions may not be accepted.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or product-specific reasons, including:

  • Used or damaged products caused by the customer.

  • Products without original packaging or tags.

  • Clearance, discounted, or final-sale items (unless received damaged or defective).

  • Personalized or customized products.

  • Items restricted from return due to international shipping regulations.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photos/videos showing the issue.

  • Details about the problem with the product.

After verification, we will provide an appropriate solution, such as a replacement, store credit, or refund.

Return Process

To request a return:

  1. Contact us at kshitizkatiyar3737@gmail.com with your order details.

  2. Mention the reason for the return request.

  3. Wait for approval and further return instructions.

  4. Ship the product according to the instructions provided by our support team.

Customers should not send products back without prior approval.

Return Shipping Charges

  • Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

  • International return shipping charges, customs duties, and taxes (if applicable) may be the responsibility of the customer.

  • Katiyar Traders is not responsible for delays caused by international courier services, customs clearance, or shipping restrictions.

Refund Policy

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing time may vary depending on your payment provider or bank.

  • Customers may receive the refund within 7–14 business days after approval.

Shipping fees, customs charges, or additional service charges may not be refundable unless the return is due to an error from our side.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, cancellation requests cannot be accepted.

International Orders

For international customers:

  • Delivery times may vary due to customs clearance, local regulations, and courier delays.

  • Customers are responsible for providing accurate shipping information.

  • Any customs duties, import taxes, or additional charges imposed by the destination country are the customer's responsibility.

Contact Us

For any return, refund, or order-related questions, please contact:

Katiyar Traders
Email: kshitizkatiyar3737@gmail.com

We appreciate your trust and support and are committed to providing a reliable shopping experience worldwide.